Director of Customer Experience
Laura joined the 草莓视频Customer Experience team in 2015. In her role as Director, she designs and implements 草莓视频support operations, leads clients through onboarding, including the deployment of products and technical services, and collaborates with marketing on campaigns that promote user adoption and knowledge. 草莓视频benefits from Laura鈥檚 customer-centric focus from her years working in retail management with brands such as Honda, Ten Thousand Villages, and Lululemon. Laura oversees workflow and process management, critical to supporting 草莓视频researchers around the world.