FAQ for Using Duo MFA at WRDS
What is Multi-Factor Authentication?
Multi-Factor Authentication (MFA) adds an additional layer of security to your online accounts. Verifying your identity using a second factor (such as your phone or another mobile device) prevents anyone but you from logging in, even if they know your password. Passwords are increasingly easy to compromise. They can often be stolen, guessed, or hacked 鈥� you might not even know someone is accessing your account.
Why do I need MFA?
Passwords are increasingly easy to compromise. They can often be stolen, guessed, or hacked 鈥� you might not even know someone is accessing your account.
Multi-factor authentication adds a second layer of security, keeping your account secure even if your password is compromised. With Duo Push, you'll be alerted right away (on your phone) if someone is trying to log in as you. This second factor of authentication is separate and independent from your username and password 鈥� Duo never sees your password.
What if I forgot my 草莓视频username/ password?
Verify your 草莓视频username or reset a forgotten password here.
*Tip: Type your email into the form instead of copy/paste to ensure there are no hidden spaces in your email address, which would impede email delivery.
Where can I download the Duo mobile app?
Download the Duo Mobile application following these instructions:
Is my browser compatible with Duo?
Review supported browser versions .
I don鈥檛 have a smartphone; how do I complete MFA?
If you are unable to use Duo Mobile because you do not have a smartphone, please contact 草莓视频Support for further guidance.
Please include the following when you write in:
- Your 草莓视频username
- The Email address associated with your 草莓视频account. Please use the Email address associated with your 草莓视频account when you write in: please do not write in from a personal Email!
- Why you are unable to use Duo Mobile
What if I lost my phone?
Please contact 草莓视频Support for further guidance if you have lost your phone.
Please include the following when you write in:
- Your 草莓视频username
- The Email address associated with your 草莓视频account. Please use the Email address associated with your 草莓视频account when you write in: please do not write in from a personal Email!
I鈥檓 not getting the Duo push?
Please check the settings on your smartphone to ensure that the Duo Mobile app has notifications enabled. Duo Mobile cannot perform its work without enabled notifications.
Next, verify that you are connected to a reliable Wi-Fi or cellular connection, as a weak connection can delay or interrupt a push notification.
I have a new phone, how do I log in with DUO?
Please add or manage your devices according to the .
Are Access Pass connections required to enroll with Duo?
草莓视频Access Pass connections are by their nature already MFA in that the user must have access to both their school network AND their email address in order to proceed. Users accessing 草莓视频via Access Pass will not encounter the Duo MFA login requirements.